Bank Audi Selects Newgen to drive efficiency & enhance customer experience

16 Apr 2018

Bank Audi sae, one of the fastest growing banks in the Arab Republic of Egypt, has successfully transformed multiple banking processes powered by Newgen’s Business Process Management and Enterprise Content Management platforms. With an aim to become one of the leading private banks in Egypt, the Bank has streamlined its processes to achieve greater efficiency and provide enhanced customer experience.

Speaking of the achievement, Afaf Sinno, Project Business Manager, Bank Audi said, “Automating our retail loan origination processes has helped us decrease operational hassles and reduce operational risks. The digitised processes have led to a significant reduction in turn-around-time while the overall business agility has increased, resulting in faster process rollouts. We congratulate Newgen for this success and look forward to a continued long-term association with them as a valuable partner in our growth.”

“For catering to new-age customers, speed is of utmost importance. The solutions allow loan officers to spend more time on strategic decisions and to cater to customers with agility. It is our continuous endeavour to support clients with innovative technology solutions and help them usher in digital transformation,” said Diwakar Nigam, Chairman and Managing Director, Newgen Software.

The solution automates Bank Audi sae’s consumer data and product validations, reduces the time for process validation and maps the eligibility for retail and commercial loans swiftly. Besides Corporate and SME loan processes, the project involved 16 processes across Retail and Islamic streams including Auto Loan, Personal Loan, Credit Card and Mortgage Loan, with their Islamic counterparts like Car Murabaha, Commodity Murabaha, Goods Murabaha, Overdraft New Retail, Overdraft Creation, Staff Loans etc.

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